Unable to log in / sign in to Pigment? How to troubleshoot

  • 19 July 2022
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You are having troubles to log into Pigment, here are a few advices to help you troubleshoot your issue. 

 

 

Unable to sign in error

 

 

 

1 - Ensure your email address and password are correct.

Basic, yes, but still happens. 

 

2 - Have you change your type of sign in method?

If you used to connect with Google SSO or any other SSO method, please try again using this method.

 

3 - Try to reset your password

Click on “Need help signing in? > Forgot password?

 

 

You clicked on Sign in, the loading wheel turns and nothing happens

 

 

 

1 - Verify your internet connection

Please refresh and try again.
But if you’re reading this, that is probably not the problem.

 

2 - Verify your local computer clock settings

Have you recently moved from a region to another? Is your computer new?

Your computer’s clock settings need to match the internet-based time service.

 

 

We found some errors

 

 

1 - Verify if you’re allowed to navigate to Pigment websites

Ensure login.pigment.app. is listed as a secure domain.
You would also need to authorize: 
- changelog.pigment.app
- help.pigment.app
- community.gopigment.com
- academy.gopigment.com

 

 

 

 

Shall you have any other issue, please create a Support ticket.

We’re here to help 😉


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