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Timeout Issue during import

  • 6 March 2023
  • 8 replies
  • 138 views

Userlevel 4
Badge +6

Hi,

I would like to know when we get timeout issue during Data import and how to solve it.

 

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Best answer by Keiran 7 March 2023, 10:09

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8 replies

Userlevel 4
Badge +6

Hi Pigment Team, 

Can you provide answer of my question regarding Timeout during Import.

Userlevel 5
Badge +8

Hi Abhilashsawla,

Unfortunately I can’t provide much guidance here on the community for this issue - if the ‘More’ information drop down is not helping I suggest you raise a case with the Support Team here: Submit a request – Pigment

Thanks!

Userlevel 4
Badge +6

Hi @Keiran 

I already created request on 1st March 2023 but not received any valuable solution till now.

Still waiting for solution for the same.

Userlevel 4
Badge +6

Hi @Keiran 

May I know standard time duration which you take to solve the issues?

Userlevel 5
Badge +8

Hi @abhilashsawla, I’ve found your ticket and I can see the updates regarding this, I see my colleague Benoit has been updating you. 

On average for a technical issue we take 4.86 days to resolve a Priority 3 case, but that is an average and every case has differing complexities. I recommend you update the ticket to increase the priority if this is becoming a blocker.

Hope this helps :)

Userlevel 4
Badge +6

Thanks @Keiran 

Userlevel 6
Badge +12

Hi Abhilash,

This investigation was complex and required a few of us testing many things. I’ve updated you on the ticket.

Many thanks for your patience and understanding.

Best,

Userlevel 4
Badge +6

Thanks @Benoit for your response.

I hope, This issue will be solved by end of this week.

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