Space for exciting company annoucements
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Pigment NPS Survey: How we measure your satisfaction and how we make sure that your feedback helps us improve the product
You have probably heard about NPS, a survey that allows a company to measure its customers’ satisfaction. At Pigment, we care a lot about your feedback & we use the NPS survey to have more insights about your experience with the product & the company. How do we measure the NPS? At Pigment, we send out your first NPS survey one month after your account creation, and then every 6 months after that. You will receive it via email or directly in Pigment and it will look like this: You will be invited to provide a score from 1 to 10 and, as a follow-up, you will receive an optional question to give more details about your score. Any constructive feedback is welcome and represents an invaluable source of information to make Pigment even better!This optional survey is of great help to us!! If you prefer to opt out, simply ignore. It will disappear after several reminders. What happens after you give your feedback?Once you’ve shared your feedback, your CSM will be notified and will ha
🙌 You’ve probably seen the news today, Pigment has secured $65M additional funding in an extension to our Series B round!We couldn’t be more excited to be backed by leading and experienced investors Meritech and IVP. Previously, they’ve invested in companies like Snowflake, Tableau, Figma, Discord and many more epic brands! This new funding will help us continue to innovate our platform while doubling down on expanding our presence and customer support across all our regions.THANK YOU for helping us get there. As stated by our co-CEO Eléonore, we would not be here without you!Once again, thanks for the partnership and here’s to a bright future together!
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